1. Question about my Referrals
1. You receive money from a referral only when he receives it on the balance in the service, the waiting list does not count.
2. All statistics on your referrals are on the page of the referral program, in addition, when the money comes from the referral, you will see a system message with information from whom and how much you received.
3. The referral is the one who clicked on your link and immediately registered.
2. Cashback didn't come
Is the item on the waiting list HERE in our service? If there is, then everything is in order, the cashback is counted. If the product is not on the waiting list, then cancel the order, and repeat the purchase. If it still isn't working, read HERE the 8 reasons why this may have happened, they are also located on the waiting list. For our part, we can add: All cashback services that say they can see the reason for you not receiving the cashback, usually lie, accusing you of this. Cashback can be stolen by any website or program that you have visited in the last 24 to 48 hours. There are many reasons, so there is one rule: if the order did not get onto the waiting list in 1h, cancel it, and check whether you may have violated one of the 9 rules that are listed on the waiting list page. If you buy in AliExpress, please note that there are Exception shops, which may not pay cashback for goods purchased from them and Exceptions, it’s almost the same, but there is a 0% rate.
3. I received less % than was due to me
There may be several reasons for this:
1. First, check the cashback that arrived with the mode you have chosen, you can check the percentage of your mode in the store where you bought the goods.
2. After, check your bid with the indicated rates on the store activation page.
3. The waiting list has the estimated sums, this not exactly money yet, but rather what AliExpress promises to pay us. When deposited into your account, the sums are often recalculated to a greater or lesser extent, and there are many reasons for this.
4. You have poorly considered the tariffs of Aliexpress for certain products, study the tariff scale, the maximum cashback is not given for all products.
5. Attention! Cashback from each individual purchase on AliExpress cannot exceed $46.
4. I've lost access to my old page
If you specified mail with us, then simply restore access to it, for this you need to exit the application, then click "Login" and click on the link "Forgot your password?" Below. If you lost the data and did not specify the mail, then send us through the "Feedback" section from three to five order numbers made through our service, as well as the approximate amount on the account, you can see the order numbers in the online stores themselves.
5. I've lost everything
So you just logged out and logged in with a new one, you just need to restore access to the old account by mail. If you lost the data and did not specify the mail, then send us through the "Feedback" section from three to five order numbers made through our service, as well as the approximate amount on the account, you can see the order numbers in the online stores themselves.
6. Why can't I withdraw money, what is the minimum amount of withdrawal?
To withdraw funds, you need to accumulate the minimum amount on the main account (excluding bonuses), this amount depends on the selected mode, here is a detailed list:
tariff Max+ - $48;
tariff Max - $44;
tariff Light - $9;
tariff Trial - 1 ruble or $0.01 for Qiwi, Yandex Money, AdvCash, $5 for WebMoney R and Russian Maps;
Checks mode - $32.
With each new withdrawal of funds, as a gift, only $1 (if any) is deducted from your bonus account.

Life hack for those who buy rarely and little:
1. You can give data from the account to your friends and make collective purchases, and after the withdrawal, divide the money.
2. Perform periodically appearing tasks and get money on the balance without purchases.
7. I've confirmed the receipt, but the item is still in the waiting list.
The confirmation time for a specific cashback can be viewed on the activation page of the store you are interested in, for example, at Aliexpress it: After confirming receipt of the goods: 28-45 days. If a dispute has been opened or AliExpress has congestion: up to 90 days after confirmation. Please note that all days are considered from the moment of confirmation of receipt of the parcel, not the purchase. If you had a refund or partial refund, then Aliexpress express cashback cancels.
8. AliExpress opens in the browser, and not in the application.
1. Go to the settings menu of your tablet or phone, and then the "Applications" section, in the list, find and select the browser that opens AliExpress when activating cashback, not allowing you to activate through the application.
2. Then, there will appear a window with the properties of this application: Scroll down and find the button or the link "DELETE DEFAULT SETTINGS", click on it.

Done. The system will ask you again how to open the link.
9. How cashback percentages work.
You can see all the cashback interest rates on the store page, where you activate cashback.